Refund & Cancellation Policy — GyaanPath

Refund & Cancellation Policy

Yeh Refund & Cancellation Policy GyaanPath.online (“GyaanPath”, “we”, “our”) ke paid plans, trial offers, aur subscription services par lagu hoti hai. Humara aim transparent aur fair usage system provide karna hai.

1. ₹1 Trial Offer — Refund Policy

₹1 Trial ek promotional offer hai jo new users ko platform ka experience dene ke liye diya jata hai.

  • ₹1 trial activation ke baad yeh non-refundable hota hai.
  • Trial ke dauran aap subscription ko kabhi bhi cancel kar sakte hain.
  • Trial expiration ke baad auto-renewal ho sakta hai (agar enabled hai).
Important: Trial ke baad charge automatically lag sakta hai agar aapne cancel nahi kiya. कृपया billing settings check karein.

2. Subscription Refund Policy

Subscription (Monthly) ke liye refund rules niche diye gaye hain:

  • Agar aapka payment by mistake duplicate ho gaya ho, to hum full refund provide karenge (verification required).
  • Agar payment deduct hua ho lekin access activate na hua ho, to hum manual activation ya refund donon options provide karte hain.
  • Personal learning content “consumed service” category me aata hai — isliye mid-cycle refunds generally allowed nahi hote.

3. Cancellation Policy

Aap subscription ko kabhi bhi cancel kar sakte hain:

  • Cancellation ke baad current billing period tak access active rahega.
  • Cancellation request ke baad next billing cycle ke liye charge nahi lagega.
  • Auto-renew disable karna user ki responsibility hai.

4. Refund Not Applicable (Non-Refundable Cases)

  • ₹1 Trial offer
  • Subscription ka mid-cycle cancellation
  • Exam preparation content koi “consumable digital service” hota hai — ek baar access diya gaya to refund applicable nahi hota
  • Incorrect plan selection (upgrade options available hote hain)

5. Payment Failures / Double Charges

Agar kisi user ka payment fail ho kar bhi deduct ho gaya hai, to:

  • Hum payment processor (Razorpay) ke sath transaction verify karte hain.
  • Verification ke baad ya to access activate kiya jata hai ya refund initiate kiya jata hai.
  • Refunds 3–7 working days me appear ho sakte hain (bank dependent).

6. Fraudulent Transactions

Agar koi unauthorized / fraudulent payment hamare platform par detect hota hai, to hum:

  • Transaction investigate karte hain,
  • Account temporarily suspend karte hain,
  • Valid proof milne par full remedy provide karte hain.

7. Changes to This Policy

Hum is refund policy ko kabhi bhi update kar sakte hain. Updated version hamare website par publish kar diya jayega.

8. Contact for Refunds

Agar aapko refund, billing issue, ya cancellation me help chahiye, to humse contact karein:

Email: support@gyaanpath.online
WhatsApp: +91 93155 17328
Address: GyaanPath Office, Patna, Bihar, India

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